- Our College
- Academics
- Student Services
- Public Reports
- Forum
- Library
- Quick Access
May 2011
By Pohnpei Campus Instructional Coordinator
This is a follow-up review of the certificate of achievement program in secretarial science. In June 2010 the author submitted a review of the program which was returned by the President due to insufficient data. This program evaluation attempts to provide the missing data required to determine the program’s effectiveness in implementing its learning outcomes and if students have been acquiring the knowledge and skills listed in the program learning outcomes. The evaluation also determines how and if the program is meeting its goals and objectives and how these goals and objectives are linked to the goals and objectives of the College. Furthermore, areas needing improvement are identified and recommendations are provided accordingly.
Since the program's inception enrollment had been very low and continued to decline until the Fall 2007 semester. Data showed enrollment of zero after Fall 2001 until Fall 2006. In Fall 2007 interest in the program started to happen but the enrollment was still minimal. Enrollment gradually increased from then on until Spring 2011 when the enrollment reached 29 students.
BK095 Bookkeeping I (3)
BK096 Bookkeeping II (3)
BU095 Filing, Office Procedures/Office Machines (3)
BU098 Basic Business Math (3)
BU099b Office Management/200 hours practicum (3)
CA100s Computer Literacy for Secretaries (4)
CA101s Computer Application for Secretaries (4)
ESL/BU095 ESL for Business Purposes I (4)
ESL/BU096 ESL for Business Purposes II (4)
SS100 World of Work (3)
Debra Perman, MBA, Walden University Phyllis Silbanuz, MS, Phoenix University
Teaching the ESL and Social Science requirements respectively are Jean Ranahan, M.Ed. University of Maine Orono and Taylor Elidok, M.Ed. San Diego State University.
Part-time instructors are contracted as needed to teach certain courses such as BU095 Office Procedures and BU098 Business Math.
Figure C shows that enrollment has significantly increased from 16 students in sy2008-2009 to 57 in sy2010-2011.
Classes | Credits | CPC | CPS |
---|---|---|---|
BK 095 | 3 | $ 105 | $ 315 |
BK 096 | 3 | $ 105 | $ 315 |
BU095 | 3 | $ 105 | $ 315 |
BU098 | 3 | $ 105 | $ 315 |
BU099b | 3 | $ 105 | $ 315 |
CA100s | 4 | $ 105 | $ 420 |
CA101s | 4 | $ 105 | $ 420 |
ESL/BU095 | 4 | $ 105 | $ 420 |
ESL/BU096 | 4 | $ 105 | $ 420 |
SS100 | 3 | $ 105 | $ 315 |
TOTAL | 34 | ?$ 3,570 | $ 3,570 |
Completion Rates by Subject and Course Number | |||
---|---|---|---|
Course | Course No. | Completion Rate (sy2009-2010 |
Completion Rate (sy2010-2011 |
BK | 095 | 100% | 75% |
BK | 096 | 75% | 50% |
BU | 095 | 93% | 35% |
BU | 098 | 70% | 75% |
BU | 099b | n/a | 67% |
CA | 100s | 100% | 100% |
CA | 101s | 100% | 93% |
ESL/BU | 095 | 100% | 95% |
ESL/BU | 096 | 90% | 71% |
SS | 100 | 93% | 87% |
Students Satisfaction Survey Results | ||||
---|---|---|---|---|
Areas | Fall | Spring | Fall | Spring |
2009 | 2010 | 2010 | 2011 | |
1. Keeps regular schedule every class day. | 4.80 | 4.60 | 4.30 | 4.50 |
2. Shows interest in the subject. | 4.30 | 4.70 | 4.10 | 4.30 |
3. Gives individual help as needed. | 4.80 | 4.70 | 4.40 | 4.50 |
4. Avails self for student conference. | 4.10 | 4.50 | 4.00 | 4.30 |
5. Welcomes questions, suggestions, and discussions from students | 4.55 | 4.70 | 4.30 | 4.70 |
6. Shows interest and respect for students. | 4.65 | 4.80 | 4.30 | 4.80 |
7. Helps the students in meeting individual learning needs. | 4.05 | 4.80 | 4.30 | 4.40 |
8. Uses classroom/lab time fully. | 4.55 | 4.30 | 4.00 | 4.45 |
9. Provides clear directions for assignments and instruction. | 4.60 | 4.70 | 4.30 | 4.35 |
10. Grades fairly. | 4.90 | 4.25 | 4.22 | 4.40 |
11. Makes the purpose of the course clear. | 4.50 | 4.50 | 4.30 | 4.60 |
12. Talks clearly and at an easy-to- follow speed. | 4.75 | 4.50 | 4.10 | 4.20 |
13. Paces the lessons well with activity as well as lecture. | 4.05 | 4.90 | 4.10 | 4.30 |
14. Makes the course interesting. | 4.45 | 4.80 | 4.00 | 4.30 |
15. Textbook was appropriate and helpful. | 4.75 | 4.90 | 4.40 | 4.70 |
There are six program learning outcomes for secretarial science.
Upon review of the correlation between program learning outcomes and student learning outcomes the following matrix was developed. All but one (SS 100 World of Work) secretarial science program requirements encourage student learning in accordance with the program’s learning outcomes. Due to the practical nature of the program, most of the learning outcomes require practice and demonstration of mastery. Thus it is safe to say that the courses are specific to the needs of students in the program and are aligned to the program learning outcomes.
Certificate of Achievement in Secretarial Science MatrixCourses | PLO1 | PLO2 | PLO3 | PLO4 | PLO5 | PLO6 |
---|---|---|---|---|---|---|
BK 095 | I, P | P | I, P | I, P | ||
BK 096 | P, D | P, D | P, D | P, D | ||
BU 095 | P, D | I, P, D | P, D | P, D | ||
BU 098 | P, D | P, D | I, P, D | |||
BU 099B | P, D | P, D | P, D | P, D | P, D | P, D |
CA 100S | I, P, D | I, P, D | ||||
CA 101S | I, P, D | I, P, D | ||||
ESL/BU 095 | I, P | I, P, D | ||||
ESL/BU 096 | P, D | P, D | ||||
SS 100 | P |
There is a significant increase in program enrollment and students are starting to complete the program, though minimal. These are indications that the program is starting to make progress. Course completion rates have been on the positive side. Course offerings alternate between semesters for continuity of cohorts and to enable new entry into the program. The renewed interest in the program has made it necessary to open up additional classes almost every semester especially during the for Fall semesters.
Although the program was originally established for individuals who are already in the administrative professional workforce, the majority of enrollees, if not all, are fresh out of high school. These students lack the basic skills in reading and writing, computation, and analysis. Thus, they have difficulties with the reading level of texts and use of computers and other office machines.
Generally students rated the classes at an average of 4.00+ meaning that students received what they expected from their classes thus they are usually satisfied with their classes.
This website and all COM-FSM Internet based services are best viewed with Firefox 3.0 or better.
© Copyright 2020 College of Micronesia-FSM | Site Disclaimer
P. O. Box 159, Kolonia, Pohnpei, 96941 - (691) 320-2480
College of Micronesia-FSM is accredited by the Accrediting Commission for Community and Junior Colleges,
Western Association of Schools and Colleges, 428 J Street., Suite 400 Sacramento, CA 95814, (415) 506-0234,
an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.
Additional information about accreditation, including the filing of complaints against member institutions, can be found at: www.accjc.org