Program Review-Secretarial Science-CC

AP Full Official:Certificate of Achievement in Secretarial Science-CC

Campus: Chuuk Campus

Completed by: Roger Arnold

AP Review Submission Date:March 31, 2014

AR Review Cycle: Fall 2012-Summer 2013

  1. Program Goals

    Source: COM-FSM General Catalog 2013 – 2014

    1. Apply Proper Bookkeeping Techniques in an office.
    2. Demonstrate general computer competence and information technology literacy.
    3. Demonstrate proper office procedures and management techniques.
    4. Communicate effectively in English for business purposes.
    5. Perform business computations and apply logic as needed.
    6. File documents properly and use common office machines.

  2. Courses Offered/Major Requirements

    In 1996,Certificate of achievement program for trial counselors is approved for implementation pending availability of funding. The program started with 1 student in fall of 2010 at Yap campus.

    Course No. Course Title Credit(s)
    BK 095 Bookkeeping I 3
    BK 0956 Bookkeeping II 3
    BU 095 Filing Office Procedures 3
    BU 098 Basic Business Math 3
    BU99b Office management 3
    CA100s Comp Literacy for Secretaries 4
    CA101s Comp Application for Secretaries 4
    ESL/BU095 ESL for Business Purpose I 4
    ESL/BU096 ESL for Business Purpose II 4
    SS100 World of Works 3
      Total 34
  3. Assessment Matrix:I=Introduce, D=Demonstrate, M=Master

    Course No. PLO1 PLO2 PLO3 PLO4 PLO5 PLO6
    BK 095 I,D I     I  
    BK 096 D I     I  
    BU 095   I I I   &
    BU 098         I,D  
    BU 099b D D I,D I,D I,D I,D
    CA100s I I,D   I    
    CA101s I D   I,D    
    ESL/BU095   I I I   I
    ESL/BU096   I,D D I,D   I,D
    SS100     I,D      

Program Overview


The Certificate of Achievement in Secretarial Science is one of the four certificate programs currently offered at COM-FSM Chuuk campus. The program is run under the Business and Computer Division. It is designed to prepare students for the entry level office jobs most frequently and most widely available today, and those who are already working and wish to upgrade their skill level in making decisions and solving office problems. The program was introduced to Chuuk campus in Fall Semester 2007. The intention of the program was to provide additional certificate program for the number of admitted student in certificate program since it was that same year the certificate program in General Studies was being phased out.

Program courses: there are 10 courses required for the Certificate program in Secretarial Science. Each of these courses is created to enhance the competency and skill level of a student in office related jobs. They are as follow:

  • Bookkeeping I (BU095) is a 3 credit course designed to give students a basic understanding of the accounting environment and accounting principles and concepts.
  • Bookkeeping II (BU096) is designed to give students a further understanding of the accounting environment and accounting principles and concepts in a merchandising business industry organized as a partnership.
  • Filing Office Procedures (BU095) is designed to have students demonstrate proficiency in general office procedures including proper communication within the internal and external business environment; the proper use of office machines; the use of office support functions such as work priority schedules, meeting plans, and travel arrangements; and the ability to select and use an appropriate filing system.
  • Basic Business Math (BU098) is created to provide students with basic math skills useful in solving real-life business problems. Note: Course outline still pending
  • ESL for Business Purposes I (ESL/BU095) is designed to build English skills necessary in a business workplace. Students practice reading, writing, listening, and speaking skills needed in an office setting. The computer lab component reinforces business computer skills and provides opportunity for online English practice.
  • ESL for Business Purposes II (ESL/BU096) is designed to continue building English skills necessary in a business workplace. Students practice more advanced reading, writing, listening, and speaking skills needed in an office setting. The computer lab component reinforces business computer skills and provides opportunity for online English practice.
  • World of Work (SS100) Provides the students with an opportunity to examine work roles, jobs, and attitudes relating to the world of work.
  • Computer Literacy for Secretaries (CA100s) is an induction to computer concepts and uses. It provides students with basic knowledge of computer operating systems and word procession to interact and use computer application programs effectively in business and everyday life.
  • Computer Application for Secretaries (CA101s) is created to build students understanding of computer fundamentals, emphasizing the use of electronic spreadsheets in business. It also emphasizes building typing power in the use of word-processing applications.
  • Office Management (BU99b) is a one semester hands on course where students will be assigned to work at a specific work site performing business skills related duties and responsibilities. It is designed to prepare students in harnessing all resources of an effective management of paper work in the office and prepare them for various office work. Note: Course outline still pending

Current Suggested Schedule

First Semester
Course Credit
CA100s Computer Literacy for Secretaries 4
BK095 Bookkeeping I 3
ESL/BU095 ESL for Business Purposes I 4
BU095 Filing Office Procedures 3
SS100 World of Work 3
Total 17

Second Semester
Course Credit
CA101s Computer Application for Secretaries 4
BK095 Bookkeeping II 3
ESL/BU095 ESL for Business Purposes II 4
BU098 Basic Business Math 3
Total 14

SummerSemester
Course Credit
BU99b Office Management 3

Admission Requirement

A student must have a high school diploma or GED certificate and must meet the least score required on the COMET.

Program Instructors

  1. Atkin Buliche – MS in Computer Science (Phoenix University, Arizona)
  2. Ben Bambo – DBA/ED (Indiana University, Indiana)
  3. Herner Braiel – MA in Economics (Michigan University, Michigan)
  4. Roger Arnold –PMBA (University of Guam, Guam)

Program Assessments and Recommendations


Program Health Indicator Analysis

Health Indicator(s) Fall 2012 Spring 2013 Summer 2013
Program Enrollment 26 17 5
Course Completion Rate 72% 74% 100%
Graduation Rate 4% 1% 1%
Retention Rate 42% 37% 3%
Transfer Rate n/a n/a n/a
Continuation Rate 60% 65% 30%
Seat Cost $580.00 $750.00 $1,200.00

Recommendations

Recommendation 1: the suggested schedule is to be altered by two courses. In the suggested schedule SS100 World of Work is to be taken during first semester. It is recommended that this course be taken the second semester and BU098 Business Math be taken during first semester instead. Below is the new suggested schedule.

First Semester
Course Credit
CA100s Computer Literacy for Secretaries 4
BK095 Bookkeeping I 3
ESL/BU095 ESL for Business Purposes I 4
BU095 Filing Office Procedures 3
BU098 Basic Business Math 3
Total 17

Second Semester
Course Credit
CA101s Computer Application for Secretaries 4
BK095 Bookkeeping II 3
ESL/BU095 ESL for Business Purposes II 4
SS100 World of Work 3
Total 14

SummerSemester
Course Credit
BU99b Office Management 3

Recommendation 2: Since the course outline for BU099b is still pending, it is recommended that it is suggested that it is replaced with BU100 Practicum. Students in Secretarial Science should take similar approach by experiencing actual work within office setting with actual supervisor’s guidance in existing work sites.

Recommendation 2: Since the course outline for BU099b is still pending, it is recommended that it is suggested that it is replaced with BU100 Practicum. Students in Secretarial Science should take similar approach by experiencing actual work within office setting with actual supervisor’s guidance in existing work sites.

Recommendation 4: As mentioned in the Bookkeeping program assessment; many students entering certificate programs are often unsure of the paths in their studies. Since Secretarial Science enroll few of this type of students, we can use it to target actual students who wish to go into the workforce after they complete the program. This would include selecting them to participate in any upcoming labor development programs sponsored by Chuuk State Government. For instance, the Chamber of Commerce is suggesting an On-the-Job training program for young men and woman in customer services to boost quality of services in the Tourism Industry.

Recommendation 5: Student success is based on various factors. Having the right people to support students is very important. Peer counseling and tutoring must be strong to assists in students’ needs. At COM-FSM Chuuk campus, finding proper mentor for student in business related fields is very difficult. If Chuuk has a high program in business, students enrolled in the program can be used to support those in the business certificate programs like Secretarial Science and Bookkeeping.

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