MGT-320 Organizational Behavior

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Assessment Strategies

1.1   Explain what organizational behavior means, summarize the research methods of organizational behavior, identify the potential advantages of organizational behavior knowledge, explain key events in the history of organizational behavior, and understand how a person develops organizational behavior skills.

Assessment Strategies

2.1 Explain how individual differences influence the behavior of people in organizations; describe key factors contributing to demographic diversity; explain how mental ability relates to job performance; and explain how emotional intelligence is an important part of organizational behavior.

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2.2  Explain the basics of modeling and shaping, cognitive learning and e-learning; describe how learning styles influence workplace learning; describe key aspects of the perceptual process, along with common perceptual problems; and describe how attribution theory and blaming others contribute
to an understanding of human behavior in workplace.

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2.3 Describe the importance of attitudes and emotions to behavior in organizations.  Describe how organizational citizenship behavior contributes to individual and organizational effectiveness. Summarize why values are an important part of organizational behavior. Describe three ethical decision-making criteria along with several explanations got the existence of ethical problems. Describe the eight-step guide to ethical decision-making. Describe what organizations can do to enhance ethical and socially responsible behavior.

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2.4 Work through the classical/behavioral decision-making model when faces with a major decision. Identify and describe factors that influence the effectiveness of decision-making. Enhance your creative problem-solving ability.

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2.5 Describe several need theories of motivation, including the needs hierarchy, the two-factor theory, and the achievement-power-affiliation triad. Summarize the key propositions of goal theory and reinforcement theory. Explain the expectancy theory of motivation. Explain how equity and social comparison contribute to motivation. Use social learning theory to motivate yourself. Recognize the importance of both intrinsic and extrinsic motivators

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2.6 Explain how to enhance motivation through job enrichments, the job characteristics model and job crafting. Summarize the basics of a behavior-modification program in the workplace.

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2.7 Identify rules and suggestions for motivating group members through behavior modification. Explain why recognition and pride are good motivators, and discuss the nature of reward and recognition programs in the workplace. Describe how to use financial incentives effectively to motivate others, including the use of employees stock ownership plans, stock options and gain sharing. Choose an appropriate motivational model for a given situation. 

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Assessment Strategies

3.1 Describe the communication process. Describe the impact of information technology on interpersonal communication in organizations. Explain how nonverbal communication can be used to enhance communication. Present details about the various channels of communication in organizations. Summarize barriers to effective communication. Explain how to overcome potential cross-gender and cross-cultural communication problems. Recognize the basics for becoming a more power-oriented communicator.

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3.2 Describe the various types of groups and teams in organizations. Summarize the stages of group development and key roles members occupy within a work group. Identify the characteristics of an effective work group. Implement two different methods of group problem solving and decision-making. Pinpoint several potential problems with group effort and know how to prevent them.

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3.3 Explain the nature of a self-managing work team, and characteristics associated with team-member success. Explain several mechanisms by which continuous learning takes place in teams. Explain how to foster teamwork.

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3.4 Differentiate between leadership and management. Describe key leadership traits, styles and behaviors. Explain the basics of four-contingency theory of leadership. Present an overview of transformational and charismatic leadership. Identify forces that can sometimes decrease the importance of leadership.

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3.5 Identify sources of power for individuals and subunits within organizations. Describe the essence of empowerment. Pinpoint factors contributing to, and examples of, organizational politics. Identify and describe a variety of influence tactics. Explain how managers can control dysfunctional politics. Differentiate between the ethical and unethical use of power, politics and influence.

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3.6 Understand the nature of conflict in organizations and its leading causes. Have the necessary information to resolve many workplace conflicts, including dealing with difficult people. Be aware of basic negotiating and bargaining techniques to resolve conflict. Understand the nature, causes, and consequences of work stress. Explain what organizations can do to manage and reduce stress. Do a more effective job of managing your own stress.

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3.7 Identify and define the foundation concepts of organization structure, including the informal organization. Specify the basic features of the bureaucratic form of organization structure, including how it is divided into departments. Describe two key modifications of a bureaucratic structure: matrix and flat. Describe the nature of outsourcing and how it influences organization structure. Describe the two contemporary organization designs referred to as horizontal structures and network structures. Specify the criteria for an effective organization design.

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Assessment strategies

4.1 Describe three aspects of organizational culture: how it is determined, its dimensions, and how it is learned. Describe how organizational culture can also be understood in terms of organizational types. Explain some of the major consequences and implications of organizational culture. Describe the 4I framework of a learning organization. Pinpoint strategies and techniques for knowledge management. Specify methods for sharing information within an organization.

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4.2 Present two models of the change process in organizations. Describe why people resist change and how to manage such resistance. Describe four major factors that create organizational change. Explain the nature of organizational development. Develop useful insights into managing change in your job and career.

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4.3 Understand the scope, competitive advantages, and potential problems associated with cultural diversity. Identify and explain key dimensions of cultural differences. Describe what is required for managers and organizations to become multi-cultural. Be more aware of barriers to good cross-cultural relations. Explain how motivation, ethics, appropriate negotiation skills, conflict resolution, and empowerment practices can vary across cultures. Appreciate the nature of diversity training and cultural intelligence training.

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