HTM-150 Hospitality Supervision

Course Description: Introduction to the simultaneous supervision of the multi-function hotel/restaurant and resort complex including all facets of operations.

This course also meets PLO #(s) 1, 2, 4, 5, & 6 of AS Degree HTM program.
Prerequisite Courses: HTM 110 & 120

A. PROGRAM LEARNING OUTCOMES (PLOs):
The student will be able to:

1.   Explain the interdependent component of the international hospitality and tourism industry including transportation, customer service, food service, lodging, attraction management, roles of national and visitors’ authorities, marketing and sales;
2.   Demonstrate professional lodging specific technical skills, supervisory techniques and management skills;
3.   Explain the types and elements of food service operations;
4.   Demonstrate front of the house technical and supervisory techniques;
5.   Describe tourism attraction support services and related business opportunities;
6.   Describe the importance of developing the FSM as a sustainable tourism destination; and
7.   Communicate in basic Japanese for lodging, food service and tourism provider guest service.

B. STUDENT LEARNING OUTCOMES (SLOs) : GENERAL
The student will be able to:

Explain the history of the lodging industry and relate current world lodging to this history;
Identify and describe different lodging types ranging from sole proprietorship through chain affiliation and the interdependent components of the multi function of lodging facilities.
Demonstrate the application of hotel operations used in the lodging industry; and
Value sustainable lodging development as a philosophical approach to creating a more prosperous future for each FSM state.

SLO	PLO 1	PLO2	PLO3	PLO 4	PLO5	PLO6	PLO7
1	I	I,D		I,D	I
2	I	I		I	I
3	I			D
4	D					I

I = Introduced
D = Demonstrated
M = Mastered

C. STUDENT LEARNING OUTCOMES (SLOs): SPECIFIC
The student will be able to:

General SLO 1. Explain the history of the lodging industry and relate current world lodging to this history.

Student Learning Outcomes	Assessment Strategies
1.1 Define and understand the historical development of the lodging industry based on size, purpose and location and the need as time passes.	Group Exercise, Quiz
1.2 Define and Understand the need for departmentalization and task specification on lodging technical skills, supervisory techniques and management skills	Case Studies and Quiz
1.3 Perform and demonstrate the tasks of lodging technical skills, supervisory techniques and management skills.	Group exercises on role plays
1.4 Define and understand the front of the house technical and supervisory techniques.	Quizzes, Internet Research, Classroom recitation, Case Studies
1.5 Perform and demonstrate the tasks of front of the house technical and supervisory techniques.	Case Studies, role plays.
1.6 Understand how the ownership and management of accommodations supports the tourism industry.	Quizzes, Classroom recitation

General SLO 2. Identify and describe different lodging types ranging from sole proprietorship through chain affiliation and the interdependent components of the multi function of lodging facilities.

Student Learning Outcomes	Assessment Strategies
2.1 Understand and relate the key departments and explain the functions of each for the different lodging types.	Quizzes, , Classroom recitation, Case Studies
2.2 Understand how interdependence is acknowledge, managed and utilized in the operations of the multi function lodging facility.	Quizzes, Classroom recitation
2.3 Understand and relate the tasks of line staff in each department within the multi function lodging facility.	Quizzes, Classroom recitation, Case Studies,
2.4 Understand the role of lodging and the range of facilities that reflects the different needs and preferences as it relates to the tourism sector.	Quizzes, Classroom recitation, Case Studies, group exercises,

General SLO 3. Demonstrate the application of hotel operations used in the lodging
industry.

Student Learning Outcomes	Assessment Strategies
3.1 Understand the role and theory of yield management in the hospitality industries of food service and lodging	Quizzes, Classroom recitation, Case Studies,
3.2.Explain the importance of the application of yield management in the lodging industries.	Quizzes, Classroom recitation

General SLO 4.Value sustainable lodging development as a philosophical approach to creating a more prosperous future for each FSM state.

Student Learning Outcomes	Assessment Strategies
4.1 Express how a more prosperous and acceptable future can be gained through adoption of sustainable lodging facility development practices.	Quizzes, Internet Research, Classroom recitation
4.2 Identify where successful sustainable lodging development strategies are being utilized and are feasible alternatives to non-sustainable practices.	Quizzes, Internet Research, Classroom recitation

D. COURSE CONTENT

History of the lodging industry and related current world lodging.

2. Different lodging types ranging from sole proprietorship through chain affiliation and the interdependent components of the multi function of lodging facilities.
3. Application of hotel operations used in the lodging industry.
4. Sustainable lodging development.

E. METHODS OF INSTRUCTION
Class room instruction, Case Studies, Research, and Role Playing

F. REQURIED TEXT(S) AND COURSE MATERIALS
Rutherford, Denney G. and Michael J. O’Fallon, eds. Hotel Management Operations.
4th ed. Hoboken, N.J. : John Wiley, c2007(or most recent edition).

G. REFERENCE MATERIALS
Internet Resource, Local Hotel Brochures

H. INSTRUCTIONAL COSTS
None

I. EVALUATION
None

J. CREDIT BY EXAMINATION
None

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HTM-150 Hospitality Supervision