- Our College
- Academics
- Student Services
- Public Reports
- Forum
- Library
- Quick Access
The course is designed to have students demonstrate proficiency in general office procedures including proper communication within the internal and external business environment; the proper use of office machines; the use of office support functions such as work priority schedules, meeting plans, and travel arrangements; and the ability to select and use an appropriate filing system.
A. PROGRAM LEARNING OUTCOMES (PLOs):
The student will be able to:
1. Apply proper bookkeeping techniques in an office.
2. Demonstrate general computer competence and information technology literacy.
3. Demonstrate proper office procedures and management techniques
4. Communicate effectively in English for business purposes.
5. Perform business computations and apply logic as needed.
6. File documents properly and use common office machines.
B. STUDENT LEARNING OUTCOMES (SLOs) - GENERAL:
The student will be able to:
SLO |
PLO1 |
PLO2 |
PLO3 |
PLO4 |
PLO5 |
PLO6 |
1 |
|
ID |
ID |
|
|
ID |
2 |
|
ID |
ID |
|
|
ID |
3 |
|
ID |
ID |
|
|
ID |
4 |
|
ID |
ID |
|
|
ID |
5 |
|
ID |
ID |
|
|
ID |
6 |
|
ID |
ID |
|
|
ID |
7 |
|
ID |
ID |
|
|
ID |
8 |
|
ID |
ID |
|
|
ID |
I = Introduced
D = Demonstrated
M = Mastered
C. STUDENT LEARNING OUTCOMES (SLOs)-SPECIFIC:
The student will be able to:
General SLO 1. Describe the office workplace and its environment.
Student Learning Outcomes |
Assessment Strategies |
1.1 Identify career opportunities in the office fields. |
Short answer questions |
1.2 Define the skills and knowledge needed to succeed in the office. |
Short answer questions |
|
Team assignments and projects |
|
Class demonstrations |
General SLO 2. Identify techniques for being productive in the office.
Student Learning Outcomes |
Assessment Strategies |
2.1 Explain why managing stress and time is important in the workplace. |
Short answer questions |
2.2 Apply appropriate coping techniques to minimize negative stress. |
Class demonstrations |
|
Team assignments and projects |
General SLO 3. Demonstrate and explain ethical behavior in the workplace.
Student Learning Outcomes |
Assessment Strategies |
3.1 Identify the characteristics of an ethical organization. |
Short answer questions |
3.2 Identify the characteristics of an ethical office professional. |
Short answer questions |
General SLO 4. Use office machines, such as computers, fax, calculators, copy machines, and telephones.
Student Learning Outcomes |
Assessment Strategies |
4.1 Use applications software in performing tasks on computer. |
Computer lab assignments |
|
Short answer questions |
4.3 Identify the types of copiers and fax machines available and explain the features available on them. |
Short answer questions and class presentations |
General SLO 5. Relate to others effectively inside and outside the organization by written or oral communication.
Student Learning Outcomes |
Assessment Strategies |
5.1 Explain and use effective communication practices |
Short answer questions and demonstrations |
|
Computer lab assignments |
|
Class presentations |
5.4 Explain how telecommunication affects the way information is transmitted. |
Short answer questions |
5.5 Identify telecommunication equipment and services. |
Short answer questions |
|
Short answer questions and demonstrations |
5.7 Identify mail classification/services and process outgoing and incoming mail. |
Short answer questions and demonstrations |
General SLO 6. Set up and control a suitable filing system.
Student Learning Outcomes |
Assessment Strategies |
|
Short answer questions and demonstrations |
6.2 Identify and use the basic storage methods. |
Short answer questions and demonstrations |
6.3 Determine the types of paper storage equipment available. |
Short answer questions |
General SLO 7. Arrange business trips, meetings, and conferences.
Student Learning Outcomes |
Assessment Strategies |
7.1 Explain the elements of an effective meeting. |
Short answer questions |
7.2 Identify and explain electronic meeting alternatives. |
Short answer questions |
|
Short answer questions |
7.4 Make travel arrangements and prepare itineraries. |
Individual projects and presentations |
7.5 Describe the duties to be performed while the executive is traveling and when he or she returns and prepares an expense report. |
Short answer questions and projects |
General SLO 8. Prepare financial documents such as invoices, statements, checks and bank statement reconciliations.
Student Learning Outcomes |
Assessment Strategies |
8.1 Describe electronic technology used in the banking industry. |
Short answer questions |
8.2 Explain basic financial statements and the various parts of the statements. |
Short answer questions |
|
Short answer questions |
D. COURSE CONTENT
E. METHODS OF INSTRUCTION
Hands-on practice, lecture, field trips, and individual and group assignments
F. REQURIED TEXT(S) AND COURSE MATERIALS
Fulton-Calkins, Rankin, Shumack (2011). The Administrative Professional: Technology & Practices 14e. Ohio: South-Western, Cengage Learning (or most recent edition).
Flash drive
COM-FSM email account
G. REFERENCE MATERIALS
None
H. INSTRUCTIONAL COSTS
None
I. EVALUATION
None
J. CREDIT BY EXAMINATION
None
This website and all COM-FSM Internet based services are best viewed with Firefox 3.0 or better.
© Copyright 2020 College of Micronesia-FSM | Site Disclaimer
P. O. Box 159, Kolonia, Pohnpei, 96941 - (691) 320-2480
College of Micronesia-FSM is accredited by the Accrediting Commission for Community and Junior Colleges,
Western Association of Schools and Colleges, 10 Commercial Bldv., Suite 204, Novato, CA 94949, (415) 506-0234,
an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.
Additional information about accreditation, including the filing of complaints against member institutions, can be found at: www.accjc.org