SLO - FL160 Japanese for Hospitality Management

Course Number: FL160
Course Title: Japanese for Hospitality Management

STUDENT LEARNING OUTCOMES

General

To help the student develop a conversational. Japanese language skill utilizing the phraseology of the Hotel and Restaurant setting. Proper sentence structure as well as situational Japanese language applications Germaine to the Hospitality setting will be covered. Basic Japanese is required for this course.

Specific

1. Explain Japanese language structure for the Hotel setting.
2. Recite key exchange phrases for front door service.
3. Recite key phrases for bell hop services.
4. Recite key exchange phrases for front desk operators.
5. Recite key phrases for the reservation operator.
6. Recite key phrases for the information desk operator.
7. Recite key phrases for the room service worker.
8. Recite key phrases for the telephone operator.
9. Understand key restaurant specific terms.
10. Recite welcoming the guest through the host function.
11. Recite key phrases used in table service.
12. Recite key phrases used in food and beverage service.
13. Recite key phrases used in paying a check.
14. Recite key phrases used in dealing with customer complaints.
15. Recite from a list of Food and Beverage and Cooking Style terms.