Course Number: ESL096
Course Title: ESL for Business Purposes II

 STUDENT LEARNING OUTCOMES

General

This course is designed to continue building English skills necessary in a business workplace. Students practice more advanced reading, writing, listening, and speaking skills needed in an office setting. The computer lab component reinforces business computer skills and provides opportunity for online English practice. Classroom work focuses on three areas: grammar development, carrying out business functions, and reading and writing business correspondence. During the computer lab, students will be given assistance as they write business correspondence as well as visit on-line English instructional sites.

Specific

Students will be able to:

 1. Follow and give directions using a map
 2. Identify correct verb tense for a given situation
 3. List correct tenses for regular and irregular verbs
 4. Differentiate between active and passive voice
 5. Give instructions on how to use various office machines
 6. Ask and state preferences in various situations
 7. Choose correct pronouns in given sentences
 8. Correctly punctuate standard sentences
 9. Take a complete telephone message
10. Politely respond to complaints
11. Write a complaint, claim, and adjustment letter
12. Write a request and reply letter
13. Give advice to a coworker
14. Write a credit and collection letter
15. Ask permission in the work place
16. Verbally identify future plans in the work place
17. Write a cover letter, resume, and follow-up letter.
18. Maintain and update a vocabulary journal
19. Summarize pleasure reading material