National Campus/ITO
P.O. Box 159
Kolonia, Pohnpei FM 96941

The Hardware Support Specialist is responsible for maintaining, troubleshooting, and repairing computer hardware, peripherals, and network-related equipment to ensure optimal performance and reliability. This position will provide technical support to faculty, staff, and students, assisting with installations, upgrades, and hardware-related issues across all COM-FSM campuses.

Reporting to the IT Director, responsibilities include but are not limited to:

1. Hardware Maintenance & Support:
• Diagnose and repair desktop computers, laptops, printers, and other IT hardware.
• Maintain and troubleshoot networking hardware such as switches, routers, and wireless access points.
• Conduct preventive maintenance on IT equipment to minimize downtime.
2. Installation & Configuration:
• Set up and configure new IT hardware, ensuring compatibility with existing systems.
• Install and upgrade system components, including memory, storage, and peripherals.
• Ensure proper cabling and connections for network devices.
3. Technical Support & Troubleshooting:
• Respond to hardware-related support requests and resolve issues promptly.
• Provide assistance to end-users experiencing hardware malfunctions.
• Maintain detailed records of hardware issues and resolutions.
4. Inventory & Asset Management:
• Track IT hardware assets and maintain inventory records.
• Assist in the procurement of new equipment and disposal of obsolete hardware.
5. Security & Compliance:
• Ensure IT hardware security by implementing best practices for device protection.
• Work with IT staff to support data recovery efforts in case of hardware failure.
• Assist in compliance with institutional and industry IT policies.
6. Collaboration & Training:
• Work closely with the IT team to support infrastructure projects.
• Provide training and guidance to users on best practices for hardware maintenance.
• Participate in departmental meetings and contribute to IT planning efforts.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 2 years of experience in IT hardware support, repair, and troubleshooting.
• Strong knowledge of computer hardware components, operating systems, and peripheral devices.
• Experience with network troubleshooting and hardware configurations.
• Familiarity with IT asset management and inventory tracking.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Certifications such as CompTIA A+ or equivalent are a plus.

• May require lifting and transporting IT equipment.
• Occasional travel to other COM-FSM campuses for hardware support.
• Work may include occasional evenings or weekends for system maintenance or upgrades.

Foreign credentials must be equated to US standards using World Education Services at http://www.wes.org.

Interested candidates must submit the following documents:

1. A letter of interest addressing how the candidate’s professional qualification and experience match the minimum essential requirements of the position (not to exceed 3 pages);
2. COM-FSM application form (http://www.comfsm.fm/jobs/HRdocs/employment08.pdf );
3. A current resume which includes personal email address and cellular phone number;
4. Copies of college transcripts for all degrees earned;
5. A minimum of three professional reference letters under 6 months; and
6. Court report under 6 months old.

Documents are to be submitted electronically to hro@comfsm.edu.fm (preferably as PDF attachments) or mailed to:

Human Resources Office
College of Micronesia-FSM
P. O. Box 159
Pohnpei FM 96941

(U.S Postal Service domestic rates apply in the Federated States of Micronesia.)

Official copies of college transcripts are required to be sent directly from schools to HRO when a candidate is being considered.