National Campus/FAO
P.O. Box 159
Kolonia, Pohnpei FM 96941

The director of Financial Aid Office (FAO) reports to the VPEMSS and serves as administrator for the college's student financial aid program. The director of FAO plans, organizes, and supervises the college's division of financial aid to administer federal, state, and institutional aid funds and services in an effort to promote access to higher education and student success as part of the college's mission and strategic outcomes.

1. Coordinate and manage all financial aid programs, ensuring compliance with all federal, state, and institutional financial aid regulations, policies, and procedures.
2. Oversee the Satisfactory Academic Progress (SAP) and Return of Title IV Funds processes. Oversee coordination of student loan processing between students, federal government, and the institution. Oversee Title IV refunds and repayments, including U.S. Department of Education and National Student Loan Data System notifications.
3. Monitor, approve, and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional, and other policies and procedures.
4. Develop, implement and revise policies and procedures to ensure compliance with federal and state laws, regulations and college policies related to financial aid and scholarships.
5. Coordinate and work with the college's Business Office, Office of Admissions, Records and Retention, and other offices to ensure accurate and timely exchange of information and awards.
6. Develop, modify, implement and maintain the application intake and tracking process for proper documentation of all awards for audit trail. Maintain fund control records in accordance with funding level limitations. Complete federal, state, and institutional reports including applications for federal funding and reports the expenditures of funds allocated. Coordinate internal reconciliation efforts and report to reviewing entities, such as auditors, program reviewers, and accreditation teams.
7. Develop, design, revise, and update all publications (website, college catalog, and other media) relating to financial aid, such as financial aid handbooks, forms used for tracking applications, correspondence forms, and brochures. Provide training and materials to college staff regarding the financial aid process. Develop and conduct financial aid presentations and participate in outreach activities, such as new student outreach, high school outreach, financial aid workshops, etc.
8. Facilitate coordination and communication between respective college departments as they relate to the Financial Aid Office's role in creating a positive educational experience for students.
9. Counsel and advise students and parents regarding financial needs and problems, and recommend financial aid opportunities, academic progress, eligibility and procedures.
10. Develop and manage annual budgets for the financial aid office, and perform periodic cost and productivity analyses.
11. Supervise personnel in accordance with college policies and applicable laws. Responsibilities include: recruit, train, supervise, and evaluate employees; plan, assign, and direct work; reward and discipline employees or make such recommendations to the appropriate administrator or supervisor; address complaints and resolve problems. Lead staff meetings, share information as appropriate, promote the development of ideas for improved service and efficiency, and encourage teamwork.
12. Develop the program outcomes for the financial aid functional area, monitors assessment of those outcomes, and develop plans of action for improvement based on the assessment of those outcomes.
13. Perform other related duties as assigned including serving on committees.

Master's degree required in higher education administration (or the equivalent from a US accredited college. Foreign credentials must be equated to US standards using World Education Services at http://www.wes.org. Minimum of five years of administrative experience in student financial aid programs in a comprehensive community college or university. Demonstrated commitment to student success, and experience in building strong student relationships. Demonstrated experience in organizing, developing, and implementing operational systems and writing guidelines in an educational setting and managing a high volume workflow office. Proficiency with use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. BA degree in the field of assignment with two times the work experience required may be considered when the desired minimum qualification is not available.

Applications are available at the College of Micronesia-FSM Human Resources Office, state campus sites or at the college's website at www.comfsm.fm.

Interested candidates must submit the following documents:

1. A letter of interest addressing how the candidate's professional qualification and experience match the minimum essential requirements of the position (not to exceed three pages);
2. COM-FSM application form http://www.comfsm.fm/jobs/HRdocs/employment08.pdf
3. A current resume which includes personal email address and cellular phone number;
4. Copies of college transcripts for all degrees earned;
5. A minimum of three professional reference letters; and
6. Court report (criminal background check) under six months old.

Documents are to be submitted electronically to hro@comfsm.fm (preferably as PDF attachments) or mailed to:

Human Resources Office
College of Micronesia-FSM
P.O. Box 159
Pohnpei FM 96941

(U.S Postal Service domestic rates apply in the Federated States of Micronesia.)

Applications will be accepted until February 16, 2023 followed by screening by the committee or until filled. Official and hard copies of college transcripts are require to be mailed directly from schools to HRO when a candidate is being considered.